Does the customer need to install an app?
No. Q Kyun works through missed call, QR scan, and reception entry. The customer receives an SMS with their token number and position — no app download needed.
Does Q Kyun store any medical or personal data?
No. Q Kyun stores only the queue logistics needed to manage token flow — token numbers, positions, and phone numbers for SMS delivery. No medical records, no names, no diagnosis data.
Can it work for clinics and restaurants equally?
Yes. Q Kyun is built as a configurable queue engine. The labels, SMS templates, and settings adapt to any service venue — clinics, diagnostic centers, restaurants, salons, banks, and more.
Does it predict exact waiting time?
Not in V1. Q Kyun focuses on position clarity ('you are 5th in line') rather than unreliable time estimates. This is deliberate — position is always accurate, time predictions often aren't.
Can my staff use it easily?
The entire operator workflow is designed around a single dominant action: press Next. There's no complex menu, no multi-step process. Most receptionists get it in under 2 minutes.
What if my receptionist's phone goes offline?
The system shows a clear offline indicator immediately. Queue issuing pauses until connectivity returns. No misleading actions are allowed while offline.
How does the missed call token work?
Your venue gets a registered phone number. When a customer gives a missed call to that number, the system automatically creates a token and sends an SMS with their position. The SIM sits in the controller phone.
Can I block numbers that misuse the system?
Yes. From the Controller's Tokens tab, you can tap any caller's number and block them. Blocked numbers cannot issue tokens via missed call.
Still have a question?
If your question isn't answered here, reach out directly and we'll get back to you within 24 hours.